At Mercflames, we are committed to providing a smooth, transparent, and customer-friendly experience. Customer satisfaction is our top priority, and we strive to handle all queries, concerns, and complaints efficiently.
Mercflames is a Direct Selling Agent (DSA) partnered with RBI-registered banks and NBFCs. We act as an intermediary and facilitate connections between customers and financial institutions. We do not provide loans directly.
The objective of this Grievance Redressal Policy is to ensure that all customer complaints are handled promptly, fairly, and in a transparent manner. We aim to resolve grievances efficiently and continuously improve our services.
If you have any complaint or concern regarding our services, you may contact us through the following channels:
📞 Phone: +91-9444518669
📧 Email: consultant@mercflames.com
While raising a complaint, please provide:
Upon receiving your complaint:
In case additional time is required, we will keep you informed about the status of your complaint.
If you are not satisfied with the resolution, you may escalate your complaint:
Email: support@mercflames.com
Email: grievance@mercflames.com
Email: escalation@mercflames.com
Mercflames acts only as a facilitator between customers and RBI-registered banks/NBFCs. Any issues related to loan approval, interest rates, disbursal, or rejection are governed by the respective financial institution.
In such cases, we will assist you in coordinating with the respective bank/NBFC for resolution, but the final decision lies with the lender.
This Grievance Redressal Policy is aligned with applicable guidelines and regulations issued by the Reserve Bank of India (RBI) and other relevant authorities. :contentReference[oaicite:0]{index=0}
We regularly review customer feedback and grievances to improve our services and ensure better customer experience.
Customers are encouraged to reach out to us for any concerns. We are committed to resolving grievances in a fair and transparent manner.
By using our platform, you acknowledge that Mercflames is a DSA partner with RBI-registered banks and NBFCs and agree to this Grievance Redressal Policy.
